CONTACT US

We're here to help! If you have any questions, concerns, or need assistance with your order, please contact us through the chat feature on our website.

Get In Touch

Support: Website Chat
Response Time: We aim to respond to all inquiries within 24–48 hours.

What We Can Help With

Order Support

• Order status and tracking
• Shipping inquiries
• Delivery issues
• Order modifications or cancellations

Product Information

• Product specifications and features
• Care instructions
• Product recommendations
• Size and colour options

Returns & Refunds

• Return requests
• Refund status
• Exchange inquiries
• Damaged or defective items

General Inquiries

• Questions about our products
• Wholesale or bulk order inquiries
• Partnership opportunities
• Feedback and suggestions

Before You Contact Us

For faster assistance, please have the following ready where applicable:

• Your order number
• Photos if reporting damage or defects
• A detailed description of your issue or question

Check Our Policies

Many common questions are answered in our store policies:

• Shipping Policy – Delivery times, tracking, and shipping costs
• Return & Refund Policy – Cancellations, refunds, and return arrangements
• Terms of Service – General terms and conditions
• Privacy Policy – How we handle your information

Support Hours

We monitor our website chat regularly and aim to respond within 24–48 hours.

Response times may be slightly longer during peak periods, weekends, and holidays.

We Value Your Feedback

Your feedback helps us improve our products and customer experience. If you have suggestions, questions, or feedback about Brick Face, we'd love to hear from you through our website chat.