TERMS OF SERVICE

Last updated: October 1, 2026

Please read these Terms of Service ("Terms") carefully before using the Brick Face website or purchasing products from us.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About These Terms

These Terms apply to your use of the Brick Face website and to purchases made through our online store.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Nothing in these Terms is intended to limit or remove any rights you may have under applicable consumer protection law.

2. Use of Our Website

You agree to use the Brick Face website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorised access to our website, systems or accounts
• Introduce viruses, malware or other harmful code
• Interfere with the operation or security of the website
• Use automated systems to scrape, copy or collect information from the website without permission
• Use the website in a way that could damage, disable or impair its operation
• Attempt to impersonate Brick Face or another person or business

We reserve the right to restrict access to the website where reasonably necessary to protect our business, customers or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information on our website are accurate and up to date.

However:

• Colours may appear differently depending on your device or screen settings.
• Product images may not always represent the exact appearance of the physical product in every detail.
• Packaging, labelling and other product presentation may vary.
• Product specifications may change where necessary, including due to supplier or manufacturing changes.

Any such variation will not affect your statutory rights where the product does not match its description or otherwise fails to meet applicable legal requirements.

We reserve the right to update product information, discontinue products or limit availability where reasonably necessary.

4. Pricing

All prices displayed on our website are shown in British Pounds (£) unless otherwise stated.

We reserve the right to change prices before an order is placed.

If we discover an obvious pricing or product information error after you have placed an order, we may contact you to discuss the error. Where an order needs to be cancelled because of an obvious error, any payment already made will be refunded.

5. Orders and Payment

Order Placement

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted. We may need to verify information, availability or payment before accepting an order.

We may cancel an order where reasonably necessary, including where:

• A product is unavailable
• There is an obvious pricing or product information error
• We suspect fraudulent or unauthorised activity
• We are unable to fulfil the order
• There is another legitimate reason preventing us from completing the transaction

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments are processed through third-party payment providers. We do not need to directly store your full payment card details.

6. Dropshipping and Order Fulfilment

Brick Face uses third-party fulfilment providers to process and ship certain orders.

This means your order may be sent directly from a third-party fulfilment or supplier location rather than from a Brick Face-operated warehouse.

To fulfil your order, we may provide necessary information such as your name, delivery address and order details to the relevant fulfilment and shipping providers.

Third-party fulfilment does not remove or reduce your statutory consumer rights against Brick Face.

7. Shipping and Delivery

Delivery estimates provided on our website are estimates and may vary depending on the destination, fulfilment location, carrier and other circumstances.

Delivery may be affected by circumstances including:

• Carrier delays
• Customs processing
• Import procedures
• Severe weather
• Supplier or fulfilment delays
• Other circumstances outside our reasonable control

Please see our Shipping Policy for further information about processing times, delivery estimates, shipping charges and other delivery information.

Nothing in these Terms removes any rights you may have where goods are not delivered within the period required by applicable law.

8. Returns, Refunds and Cancellations

Our Return & Refund Policy explains our procedures for cancellations, refunds, replacements and returns.

Because Brick Face uses third-party fulfilment, we do not operate a traditional customer return facility.

Please do not send products to a supplier, fulfilment centre or other address unless Brick Face has specifically instructed you to do so.

Nothing in our Return & Refund Policy or these Terms affects your statutory consumer rights.

9. Product Use and Safety

You are responsible for using products in accordance with any instructions, warnings or care information provided with the product.

You should:

• Use products only for their intended purpose
• Follow applicable care and safety instructions
• Inspect products when they arrive
• Stop using a product if it appears damaged or defective

You should contact us through the website chat if you believe a product is defective, damaged or unsafe.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

10. Warranties and Consumer Rights

Products purchased from Brick Face are covered by the consumer rights and protections applicable to your purchase.

We do not provide a separate 30-day manufacturer's warranty unless a specific product or offer states expressly otherwise.

This does not affect any statutory rights you may have.

Where applicable, goods must be of satisfactory quality, fit for purpose and as described.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability for matters such as death or personal injury caused by negligence, or your statutory rights relating to faulty or misdescribed goods.

To the extent permitted by law, Brick Face will not be responsible for losses that are not a reasonably foreseeable result of our breach of these Terms.

Nothing in this section affects any rights or remedies available to you under applicable consumer law.

12. Intellectual Property

All content on the Brick Face website, including:

• Brick Face branding and logos
• Product images
• Graphics
• Text and product descriptions
• Website design and layout
• Other original website content

is owned by or licensed to Brick Face or the relevant rights holder and may be protected by intellectual property laws.

You must not reproduce, modify, distribute, sell or commercially use our content without appropriate permission.

You may not use the Brick Face name, branding or logos in a way that suggests an unauthorised association with our business.

13. User Accounts

If you create an account on our website, you are responsible for keeping your account information and login credentials secure.

You should notify us through website chat if you believe your account has been accessed without your permission.

We may suspend or terminate accounts where reasonably necessary to protect our website, customers or business, including where an account is being used unlawfully or in breach of these Terms.

14. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy.

15. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

We are not responsible for the content, availability or privacy practices of third-party websites.

Your use of third-party services may be subject to their own terms and policies.

16. Force Majeure

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

• Natural disasters
• Severe weather
• Government restrictions
• Acts of war or terrorism
• Pandemics or public health emergencies
• Strikes or labour disputes
• Major carrier disruptions
• Supplier or fulfilment disruptions
• Other circumstances beyond our reasonable control

Where such circumstances occur, we will take reasonable steps to minimise their impact where possible.

This section does not remove any statutory rights you may have.

17. Indemnification

You agree not to use the Brick Face website unlawfully or in a way that causes harm to Brick Face or others.

Nothing in this section requires you to compensate Brick Face for liabilities that Brick Face is legally responsible for.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, form the agreement between you and Brick Face regarding your use of our website and purchases made through our store.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Changes will apply from the date they are posted, subject to any applicable legal requirements.

21. Governing Law

These Terms are governed by the laws of England and Wales, except where applicable consumer protection law requires the laws or courts of another jurisdiction to apply.

Any disputes will be handled by the courts that have jurisdiction under applicable law.

22. Contact Us

If you have any questions about these Terms of Service, please contact us through the chat feature on the Brick Face website.

Support: Website Chat

Business: Brick Face