Shipping policy

SHIPPING POLICY

Last updated: October 1, 2026

At Brick Face, we're committed to getting your order to you as quickly and efficiently as possible.

Shipping Locations

We ship worldwide.

If you're unsure whether we can deliver to your location, please contact us through the chat feature on our website before placing your order.

Shipping Times

All orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has been dispatched, standard delivery typically takes 7–14 business days worldwide.

Please note that delivery times are estimates and may occasionally be affected by:

  • Customs processing
  • Peak shipping periods, including holidays and sales events
  • Extreme weather conditions
  • Carrier delays
  • Other circumstances outside our reasonable control

Order Tracking

Once your order has been dispatched, you'll receive shipping and tracking information where tracking is available.

You can use the tracking information provided to monitor the progress of your delivery.

If you haven't received tracking information within 3–4 business days of placing your order, please contact us through our website chat.

Shipping Costs

Standard delivery is FREE worldwide.

Additional delivery options may be available at checkout. The price of these options varies depending on your region and the delivery speed selected.

Any available shipping options and their applicable costs will be shown at checkout before you complete your purchase.

Customs & Import Duties

For international orders, customs duties, taxes, or other import charges may apply depending on your country.

Where applicable, these charges may be the responsibility of the recipient. Brick Face does not control the charges imposed by local customs authorities and cannot predict the exact amount that may be payable.

If you're unsure about potential customs or import charges, we recommend checking with your local customs authority before placing an order.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you haven't received it:

  1. Check with neighbours or other members of your household.
  2. Check around your property and any usual delivery locations.
  3. Contact the carrier using your tracking information.
  4. If the package still cannot be located, contact us through our website chat.

We'll work with you and, where appropriate, the relevant carrier or fulfilment partner to investigate the issue and determine the appropriate resolution.

Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

If you realise that your address is incorrect, contact us through our website chat as soon as possible after placing your order.

We may be able to update the address if the order has not yet been processed or dispatched. Once an order has been dispatched, we may be unable to make changes, and you may need to contact the carrier directly.

Brick Face cannot guarantee that an address can be changed after an order has been placed.

Order Modifications or Cancellations

If you need to modify or cancel your order, contact us through our website chat as soon as possible.

We'll make reasonable efforts to accommodate requests made before the order has been processed or dispatched. However, once an order has entered fulfilment or has been dispatched, we may be unable to make changes or cancel it.

Any cancellation or refund rights you may have under applicable consumer law are not affected by this section.

Delivery Issues

If your package has not arrived within the estimated 7–14 business day delivery period:

  1. Check your tracking information for the latest updates.
  2. Allow a few additional business days, as there may be carrier or customs delays.
  3. If your order still hasn't arrived, contact us through our website chat.

We'll investigate the issue with the relevant carrier or fulfilment partner and work to resolve it.

Nothing in this section limits your statutory consumer rights regarding delivery.

Damaged in Transit

If your order arrives damaged, please contact us through our website chat as soon as possible.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged item and packaging where possible

We'll review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Third-Party Fulfilment

Brick Face uses third-party fulfilment services to process and ship orders. Depending on the product and destination, your order may be shipped directly from a third-party fulfilment location.

This may affect the shipping origin, tracking information, packaging, or exact delivery route. However, using a third-party fulfilment service does not affect your statutory consumer rights.

Contact Us

If you have any questions about shipping, delivery, tracking, or an order, please contact us through the chat feature on our website.

Support: Website Chat
Response time: Within 24–48 hours